Frequently Asked Questions

• Project timelines begin once your deposit is paid and all required content has been submitted.

  • Landing Page projects: ± 1 week

  • Full websites: 3–6 weeks depending on scope

  • E-commerce stores: 4–8 weeks

  Delays in content or feedback may extend timelines.

• To begin your project, you’ll need:

  • Signed agreement

  • 50% deposit

  • Completed onboarding questionnaire

  • Final logo and brand assets

  • Website content (or confirmation that copywriting is included)

  Once everything is received, your project is officially scheduled.

Yes, we can assist with domain registration and hosting.

• Hosting (if provided by Rooted): R150 per month

• Domain renewals: ± R300 per year

You remain the legal owner of your domain at all times.

Yes.

Once full payment has been received, you own the final approved website and agreed deliverables.

Rooted retains ownership of underlying systems, templates, frameworks, and development methods.

Each project includes two revision rounds.

Revisions cover refinements to the agreed design concept.
Complete redesigns or scope changes are billed separately.

Your project includes a 30-day limited warranty covering:

• Technical errors directly related to development

• Broken internal links

• Layout inconsistencies

After 30 days, support is available through a maintenance retainer or billed hourly.

ll websites include basic on-page SEO setup.

This includes:

• Meta titles and descriptions

• Proper heading structure

• Mobile responsiveness

• Foundational optimisation

Ongoing SEO services are available as an add-on.

Yes.

We can either:

• Refresh your current design

• Rebuild from the ground up

• Migrate to a better platform if needed

A strategy call helps determine the best approach.

Standard structure is:

• 50% deposit
• 50% before launch

Custom arrangements may be discussed for larger projects.

No agency can guarantee search engine rankings.

We build strong technical foundations designed for growth, but marketing outcomes depend on many external factors.

Collaboration and communication are essential to a successful website.

While I handle the strategy, design, and development, this is still your business and your brand. Your input matters. I’ve refined my process into a structured, step-by-step journey that keeps you informed and involved at every key stage.

You’re encouraged to share inspiration, reference websites, and ideas before the project begins. Throughout the process, you’ll have clear checkpoints for feedback, and everything is tracked inside your client portal so you always know exactly where your project stands.

The goal is simple: a website that feels aligned, intentional, and completely yours.

Rooted does not currently offer branding as a standalone service.

However, if we are building your website, we can absolutely help develop your brand as part of the project. This may include creating your logo, colour palette, typography, and overall brand direction to ensure your website has a strong and cohesive visual identity.

Because branding and website design work closely together, this approach ensures your website is built on a clear and strategic brand foundation from the start.

Rooted takes on a select number of custom website projects to ensure every build receives the focus it deserves. Lnadin pages however are built in a week.

If a new website is on your horizon, reach out early so we can reserve your place and start building something intentional.